Inbound Customer Service Representative (Bilingual preferred) Job at Servbank, Phoenix, AZ

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  • Servbank
  • Phoenix, AZ

Job Description

Inbound Customer Service Representative (Bilingual preferred) Location Phoenix, AZ (South Mountain area) :

Walking into the Servbank office you instantly feel the energy of our team. The bright and colorful space creates a casual happy environment. The connection you feel from the smiling faces and team comradery will make you feel right at home.

This Customer Service role provides:

  • 3 weeks of vacation your first year
  • PLUS sick pay
  • health benefits that kick in within 30 days
  • PLUS our internal promotion process provides room to GROW!
  • Hours 10:30am-7pm

About Servbank

As one of the nation's Top 10 subservicing providers, we are putting the “service” back into subservicing by offering the winning combination of People + Technology. Our people are dedicated professionals with industry experience, who are committed to providing superior customer service and personalized support for our clients. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services, who is dedicated to our partners' success. Grow happiness with us and drive your business forward.

Servbank is a different kind of company, and we do business a different way. Because home is where the heart is, every action we take is heartfelt.

We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

What you will do

  • Answer all borrower calls and verify account information provided through
  • servicing system
  • Validation in compliance with all data privacy regulations
  • Identify borrower's request/inquiry through effective listening skills
  • Follow and deliver scripted campaigns to the borrowers for determining proper
  • transfer workflow to appropriate departments
  • Exceed all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer
  • time, abandon rate) as set forth by management
  • Maintain quality customer service at all times by following all company established protocols
  • Articulate service options and resolutions to Servbank borrowers and service providers (e.g. brokers/correspondents)
  • Provide pertinent feedback/information to supervisors upon request
  • Perform other duties as assigned

Requirements

  • Required to perform each essential duty satisfactorily
  • Customer Service experience in a customer call center is preferred
  • Mortgage industry and/or Financial Services experience is a plus
  • Ability to build rapport quickly to convert inquiries into proper transfers to
  • departments/agents for resolution
  • Ability to handle high volume of phone calls
  • Ability to multitask and effectively manage time
  • Ability to communicate effectively - both in written and verbal form.
  • Desire to take personal responsibility to complete tasks and solve problems.

Required

  • Computer and Software Competencies
  • Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook
  • Working knowledge of Windows 10 and Internet Explorer

Education High School diploma required; some college preferred

EEO Statement: We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance

Experience level:

  • Under 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Call center
  • In-person
  • Office

Ability to Commute:

  • Phoenix, AZ 85034 (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Casual work, Work at office, Shift work, Weekend work, Day shift, Monday to Friday,

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