Job Description

Who We Are:  

SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We support some of the industry leaders in telecommunications, finance, Fintech, technology and security.  

For more information on SP Data Digital, visit our website at  . If you have an inquiry about your application, please feel free to email us at recruiting@spdatallc.com. 

Job Description:  Are you a persuasive communicator with a passion for sales? We are seeking a driven and customer-focused individual to join our team as an Inbound Warranty Sales Specialist. In this role, you will be the first point of contact for customers who have purchased appliances, and your primary responsibility will be to leverage your sales skills to upsell extended warranties.  

Key Responsibilities:   

• Answer Incoming Calls: Respond promptly to customer inquiries regarding their appliance purchases.  
• Upsell Extended Warranties: Utilize effective sales techniques to promote and sell extended warranty plans, aiming to maximize cross-selling opportunities. 
• Sales Targets: Meet and exceed sales targets by consistently upselling extended warranties. 
• Customer Service: Provide exceptional customer service, addressing any concerns or questions customers may have.  
• Documentation: Accurately record customer interactions and sales in the system.  

What's in it for you?

• Compensation:  United States: $15.00 USD per hour + uncapped cross-sell bonus  and Canada: $16.50 CAD per hour ($17.40 CAD in BC) + uncapped cross-sell bonus  
• Location: Fully remote, allowing you to work from the comfort of your home.  
• Training: Comprehensive paid training to equip you with the necessary skills and knowledge.  
• Hours: Full-time position. Must have open availability to work during the business operating hours of Monday to Friday, 8:00 am – 8:00 pm and Saturday, 9:00 am-6:30 pm EST.
• Benefits: Employee-sponsored benefits. 

Requirements:

• Experience: Must have a minimum 6 months of experience in a sales role, as well as customer service experience.  
• Call Center Experience: Previous experience in a call center environment is preferred.  
• Technical Competence: Ability to navigate and use computer systems efficiently. 
• Residency: Must reside in Canada or the United States.  

Technical Requirements:   

This is a bring-your-own-device role. Applicants who use their PC for work must acknowledge that they owned their PC prior to applying for employment and they did not purchase the PC to become employed at SP Data Digital.

• Operating System: Windows 11 (Apple devices and Chromebooks are not compatible).  
• Hardware: Minimum 8 GB RAM and Intel I3 processor.  
• Internet: Reliable internet connection with minimum speeds of 30 Mbps download / 8 Mbps upload.  
• Connectivity: Ability to work with an Ethernet cable connected to the modem.  
• Equipment: Webcam and USB headset required for communication and training.  

Why Join Us?:   

• Remote Work: Enjoy the flexibility of working from home.  
• Growth Opportunities: Opportunity to grow within the company and enhance your sales skills.  
• Supportive Environment: Work in a supportive and collaborative team environment.  

If you meet the above requirements and are passionate about sales and customer service, we encourage you to apply and become a part of our team!  

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