LIVE CHAT AGENT-WFH REMOTE Job at Shavano Family Practice, Los Angeles, CA

OGF0MGNDay9oZXF1SjB4dFZVUUJYdE41MXc9PQ==
  • Shavano Family Practice
  • Los Angeles, CA

Job Description

As a Live Chat Agent, you will be the first point of contact for customers seeking assistance via live chat. You will help customers with inquiries, resolve issues, and ensure they have a positive experience with our products or services. The ideal candidate is proactive, empathetic, and able to handle multiple chats at once in a fast-paced environment.

Key Responsibilities:
Customer Support:

Respond to customer inquiries via live chat in a professional and friendly manner.
Provide real-time assistance, including product details, troubleshooting, and issue resolution.
Understand customer needs and guide them toward the best solutions.
Problem-Solving:

Identify and resolve issues promptly, ensuring customer satisfaction.
Escalate more complex issues to higher-level support or appropriate departments when necessary.
Follow up with customers to ensure issues are fully resolved and their needs have been met.
Order Assistance:

Assist customers with orders, including tracking, returns, exchanges, and refunds.
Help customers navigate the website, complete purchases, and provide product recommendations when appropriate.
Product Knowledge:
Employment Type: Full-Time
Salary: $ 30.00 40.00 Per Hour

Job Tags

Hourly pay, Full time, Remote work, Work from home,

Similar Jobs

Adecco US, Inc.

Technical Recruiter Job at Adecco US, Inc.

 ...for people like you! Don't miss this opportunity and apply now!!!Join us in **building high-performance teams** ! As a **Technical Recruiter** , you'll **source top talent** , primarily in **engineering** , driving our **global expansion** . ** What You'll Do** **... 

Annapurna Labs (U.S.) Inc.

Sr. Hardware Engineer - Interconnects, Annapurna Labs Job at Annapurna Labs (U.S.) Inc.

 ...Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWSs services and features apart in the... 

Annapurna Labs (U.S.) Inc.

EFA Network Software Engineer, EFA Software Team Job at Annapurna Labs (U.S.) Inc.

 ...possible? Do you have a laser focus on performance in your code? We want to talk to you! We own the user-space software that makes the Elastic Fabric Adapter (EFA) network card work for Machine Learning (ML) and High-Performance Computing (HPC) customers on AWS. Across... 

Molina Healthcare

Director, Medicare Compliance Job at Molina Healthcare

 ...Compliance, Regulatory and Government Relations functional areas for Molina Medicare.- Serves as Molina Medicare's liaison to federal (CMS) regulatory and plan management staff.- Responsible for regulatory filings related to Molina Medicare (existing and new).-... 

Globe Life AO

~Remote Customer Service Rep - No Experience Needed | Flexible Hours | Full Training Job at Globe Life AO

 ...Remote Customer Service & Benefits Advisor Full-Time or Part-Time | No Experience Needed | 100% Work from Home $60,000 $150,000+ per year | Full Training Provided About Us Globe Life AO, a proud subsidiary of the Globe Life Corporation (NYSE: GL), is a...