Job Description

Job Summary:
We are seeking a friendly, tech-savvy, and customer-focused Online Chat Representative to join our support team. In this role, you will engage with customers via live chat, email, and messaging platforms to provide prompt and accurate assistance. Your goal will be to resolve inquiries, offer product/service support, and ensure a positive customer experience.

Key Responsibilities:
1. Respond to customer inquiries in real-time via live chat, email, and messaging platforms.
2. Provide accurate information about products, services, policies, and promotions.
3. Troubleshoot and resolve customer issues efficiently while maintaining a professional tone.
4. Escalate complex cases to the appropriate department when necessary.
5. Maintain detailed records of customer interactions in the CRM system.
6. Identify opportunities to upsell or cross-sell products when appropriate.
7. Follow up with customers to ensure satisfaction and issue resolution.
8. Stay updated on company products, services, and policies.

ONLY UNITED STATES RESIDENTS CAN APPLY.

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Job Tags

Remote job,

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