Job Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description

We are seeking a Project Manager to join a strategic initiative aimed at enhancing observability practices within our AWS Connect Contact Center as a Service (CCaaS) platform.The focus is on ensuring operational transparency and enabling proactive issue detection by coordinating cross-team efforts and maintaining visibility into project progress.

Responsibilities:

• Facilitate observability discussion sessions with Developers, Architects, Platform, and Support teams.
• Maintain and update trackers with timelines, deliverables, and progress status.
• Provide periodic status updates and reports to leadership teams.
• Create engaging presentations to showcase overall project progress and status for stakeholders.
• Drive observability initiatives and related tasks to completion by coordinating with dependent teams.
• Contribute to other internal project tracking and coordination activities as required.

Qualifications

• 4+ years of IT project management experience in CCaaS (Contact Center as a Service) environments
• 3+ years managing observability/monitoring projects.
• Experience with documentation for IT/cloud-based projects.
• Advanced proficiency in MS Office Suite (Word, Excel, Project, SharePoint).
• Expertise in diagramming tools (Visio, Draw.io) for workflows and system architecture.
• Proven ability to track project timelines, dependencies, and risks using PM tools.
• Experience analyzing technical metrics (Splunk, CloudWatch) and creating executive reports.
• Strong cross-functional collaboration with development, operations, and support teams.

Nice to have:

• Experience in the CCaaS industry and familiarity with Amazon Connect ecosystems.
• Knowledge with AWS contact center services (Amazon Connect, Lambda, ALB)
• Agile/Scrum certification (PMP, SAFe, or similar)

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work. 
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

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